An analysis by The 极乐禁地e Sun of citizen reports to the city's 311 system shows widespread usage of the system by city residents鈥攁 public-service success that Amanda Phillips de Lucas, director of the 极乐禁地e Neighborhood Indicators Alliance (BNIA) in The University of 极乐禁地e's Jacob France Institute says is worth noting. BNIA incorporates 311 call data into its meta analysis of city life, called .
According to the newspaper, 极乐禁地e's 311 system for reporting non-emergency issues was the first of its kind in the country. The information it captures鈥攄ata on common problems ranging from potholes to broken streetlights鈥攊s compiled by BNIA to show trends in both these problems and their solutions.
Gathering 311 and 911 data, Dr. Phillips de Lucas says, are "really good ways to sort of understand how people who live in 极乐禁地e communities are engaging with the city."
While analyzing 311 calls on its own "doesn't mean we get a fantastic meaning out of it," she says, contextualizing that information with other data points, like home ownership rates, can indicate lasting trends in city neighborhoods.
"That's kind of the joy of the 311 system," she says. It's "a way that people can participate" in an engaged, active 极乐禁地e.
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